For consumers who are on the call-forwarding solution, they possess two mobile numbers (the original mobile number and the new mobile number issued by the new service provider which they have switched to). You will be using the new Full Mobile Number Portability solution if you choose to retain your original number.
I have ported my mobile number using the Call-Forwarding solution and wish to retain that original number, how can I make this change?
StarHub will be sending you a letter from 22 April onwards to advise you on the key steps that you need to take to move from the current solution to the new solution. You are required to submit your number selection of which mobile number you wish to retain by 14 May 2008.
Do note that If you do not respond with your number selection by 14 May 2008, you will be automatically given your existing StarHub Mobile number as the default number. Thereafter, your original number (i.e. the one from your previous mobile service provider) will not be in use.
I have ported my mobile number using the Call-Forwarding solution and do not wish to retain my original ported number, what do I do?
StarHub will be sending you a letter from 22 April onwards to advise you on the key steps that you need to take to move from the current solution to the new solution. You are required to advise us of the number that you wish to retain by 14 May.
If you choose to retain the current mobile number, your original number (i.e. the one from your previous mobile service provider) will be deactivated and can no longer be used.
I have ported my mobile number using the Call-Forwarding solution and would like to move to Full Mobile Number Portability. Can I still keep the two numbers that I was assigned under Call-Forwarding solution?
Full Mobile Number Portability enables consumers to use the same phone number regardless of which mobile service provider he switches to. It works by keeping a repository of numbers owned by all mobile customers. Under this system, each customer will be linked to only one mobile number, per subscription plan. Hence you would not be able to keep the two numbers that you have been assigned under the Call-Forwarding solution.
However, you may still keep both numbers through other arrangements, e.g. having two mobile lines.
Further details will be provided from 22 April 2008 on how you may keep both your mobile numbers if you wish to do so.
Do I have to pay to choose which number I wish to retain under Full Mobile Number Portability?
You do not have to pay to choose which number you wish to retain.
How quickly will I be moved from Call-Forwarding to Full Mobile Number Portability?
Existing customers under Call-Forwarding solution will go through a migration period from 30 May to 12 June 2008 and they will be scheduled and moved to the Full Mobile Number Portability solution in batches. However, do understand that this timeframe will be subjected to approval from the original service providers and the volume of migration requests. These have been in place to ensure operational efficiencies and a smooth migration process. Once your original mobile number is on the Full Mobile Number Portability solution and ported over to your StarHub SIM card successfully, you will receive an SMS notification.
What happens when people call the number that I did not choose to migrate?
As you have given up the number, it will no longer be in use. Prior to that, you may want to update your contacts on the number that you prefer to be reached at.
After I drop one of the two numbers previously owned, will there be a facility where callers to the dropped number will be told of my new number, or they simply get a dead line?
The callers will reach a dead line if they contact you on the number you have dropped. We would encourage you to update your contacts on the number that you will be retaining prior to the number change.
Will I experience any missed call or missed SMS/MMS when Full Mobile Number Portability begins?
Will there be any delay in receiving calls/SMS/MMS?Regardless of the number you choose, you will not experience any missed or delayed calls, SMS, or MMS when Full Mobile Number Portability begins.
Will I experience any service disruption during the migration from Call-Forwarding to Full Mobile Number Portability?
For those who choose to retain the original number from their previous service provider, there will be a short period where your callers will not be able to reach you at your original number, when that number is being switched to the Full Mobile Number Portability solution from the current Call-Forwarding solution. This process includes deactivation and activation of the number in the previous and new service providers' networks. Your current StarHub number is still active, and you will be able to make and receive calls and SMS/MMS. All mobile service providers will endeavour to minimise the service disruption during this process.
How will I know that I have been successfully migrated to the Full Mobile Number Portability solution?
You will receive an SMS notification once you have been successfully migrated and hence you can start using your original mobile number from your StarHub SIM card.
Why will I automatically be assigned StarHub Mobile number (N2) if I do not choose otherwise by 14 May?
StarHub will automatically assume your choice to be N2 if you have not submitted your number selection by 14 May, so that migration to the new Full Number Portability solution can proceed.
The StarHub mobile number is set as the default number because customers are likely to use this mobile number after their have previously switched over to StarHub. This number is displayed and presented to the receiving party when you make outgoing calls or send SMS/MMS.
No comments:
Post a Comment